Privacy Policy

Last Updated: September 4, 2026

This Privacy Policy explains what information UniSub collects, why we collect it, who we share it with, and the choices you have. It applies to the UniSub app, the UniSub Business (merchant) app, and unisub.in.

1. Information You Provide to Us

• Phone number — required. Your phone number is your UniSub account identifier and is verified by a one-time password (OTP) when you sign in.
• Name — used to identify you on your orders and to merchants fulfilling them.
• Email address — optional, used for receipts, invoices and account notices.
• Gender and date of birth — optional, provided only if you choose to complete your profile.
• Profile photo — optional, if you choose to upload one.
• Delivery addresses — address lines, city, state and PIN code, together with the map coordinates of that address if you use the "use my current location" option.
• Orders, subscriptions and purchase history — what you ordered, from which merchant, and when.
• Messages you send us — support requests and any information you include in them.

2. Information We Collect Automatically

• Device identifiers and push notification tokens — so we can deliver order and subscription notifications to your device.
• App activity — screens visited and actions taken in the app, used to operate and improve the service.
• Crash reports and performance diagnostics — technical information about errors, including device model and operating system version, so we can fix problems.
• IP address — recorded by our servers, and used to infer approximate location for security and fraud prevention.

3. Device Permissions We Request

The app asks for these permissions. Each is optional unless stated, and you can decline or later withdraw any of them in your device settings — the app remains usable, though the related feature will not work.

• Location (approximate and precise) — to fill in your delivery address from your current location and to show merchants that deliver to you. We use your location only while you are using the app for these features; we do not track your location in the background.
• Camera — to take a photo when you choose to add one, and to scan codes in the app.
• Photos and files — to attach an image you select from your device.
• Notifications — to send order, delivery and subscription updates.
• Biometrics (fingerprint or face) — optional, to unlock the app. Biometric data never leaves your device and is never sent to us.

4. How We Use Your Information

• To create and manage your account and verify your identity by OTP
• To process, deliver and support your orders and subscriptions
• To process payments and issue invoices
• To send you service messages about your account, orders and deliveries
• To send promotional messages, only with your consent, which you may withdraw at any time
• To detect, investigate and prevent fraud and abuse, and to keep the service secure
• To diagnose crashes, measure performance and improve the app
• To comply with legal and tax obligations

5. Payment Information

Payments are processed by our payment partners, PhonePe and Cashfree. Card numbers, CVV, UPI PINs and net-banking credentials are entered directly into the payment partner's secure interface. UniSub does not receive or store your card number, CVV or any payment credential. We retain only the outcome of a transaction — its amount, status, timestamp and a reference identifier — so we can show your payment history and handle refunds.

6. How We Share Information

We share the minimum information needed, and only with:

• Merchants whose products you order — your name, phone number and delivery address, so they can fulfil your order
• Delivery partners — your name, phone number and delivery address, for the delivery only
• Payment processors (PhonePe, Cashfree) — to take payment and process refunds
• Service providers who operate the app on our behalf — Google Firebase for push notifications, Sentry for crash and error reporting, Google Maps for address and map features, Amazon Web Services for hosting and storage, and our SMS, WhatsApp and email providers for sending you messages
• Analytics and advertising partners — Google Analytics and Meta (Facebook). We send them a pseudonymous identifier, your IP address and your browser or device type, so that we can measure which pages and adverts lead to orders. We do not send them your name, phone number, email address or delivery address.
• Authorities, where we are required to by law, or to establish, exercise or defend a legal claim

We do not sell your personal data, and we do not share it with data brokers.

7. Data Security

All traffic between the app and our servers is encrypted in transit using HTTPS/TLS. Access to personal data within UniSub is restricted to personnel who need it to operate the service, and sensitive fields are stored encrypted at rest. No system is perfectly secure, but we work to protect your information against unauthorised access, alteration, disclosure and destruction.

8. Data Retention

We keep your account information for as long as your account is open. Order, payment and invoice records are retained after that for as long as tax and accounting law requires. Crash and diagnostic logs are kept for a limited period and then deleted. When you delete your account we remove or irreversibly anonymise your personal data, except records we are legally required to keep.

9. Your Rights and Choices

• Access the personal data we hold about you
• Correct information that is inaccurate or incomplete
• Delete your account and your personal data
• Withdraw a device permission at any time in your device settings
• Opt out of promotional messages without affecting service messages about your orders
• Raise a complaint with our Grievance Officer

10. Deleting Your Account and Data

You can delete your UniSub account and the personal data associated with it at any time:

• In the app — go to Account, then Delete Account, and confirm.
• On the web — see our Data Deletion Policy, which explains what is deleted, what is retained and for how long.
• By email — write to support@unisub.in from the email address on your account, or contact us on the number below.

Deletion is permanent. Some records, such as invoices and transaction records, are retained where law requires it.

11. Children's Privacy

UniSub is not intended for children. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, contact us and we will delete it.

12. Where Your Data Is Stored

Your data is stored on servers located in India. Some of our service providers process limited data outside India; where that happens we require appropriate safeguards for that transfer.

13. Changes to This Policy

We may update this policy from time to time. We will post the updated version here with a revised "Last Updated" date, and will notify you in the app of significant changes.

14. Contact Us and Grievance Officer

For any privacy question, request or complaint, contact our Data Protection Officer at support@unisub.in or +91-9211299844.

If you are not satisfied with our response, you may escalate under our Grievance Redressal Policy.