Grievance Redressal Policy

Last Updated: July 17, 2026

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Information Technology rules, UniSub Technologies Private Limited has designated a Grievance Officer to address complaints regarding the platform, orders, merchants, content and advertising.

1. Grievance Officer

• Name: Neeshu Chauhan
• Email: support@unisub.in
• Phone: 7060515406
• Address: UniSub Technologies Private Limited, India

2. How to Raise a Grievance

• In the app, go to Help & Support and submit your complaint, or
• Email the Grievance Officer at support@unisub.in with your order/reference details.

3. Timelines

We acknowledge every grievance within 48 hours of receipt and endeavour to resolve it within 30 days, as required by law.

4. Escalation

If you are not satisfied with the resolution, you may escalate to the Grievance Officer named above, who will review the matter.